Shipping & Returns Policy

1. Delivery

Standard delivery is complimentary nationwide across South Africa.

•       Equipment ships within 3–5 working days of subscription confirmation.
•       Deliveries are made Monday to Friday, 8am–5pm, via our retail partner’s nominated courier.
•       You will receive tracking details once your equipment has been dispatched.
•       In-store collection is available at participating retailers if you prefer.

Delivery address changes must be requested before the courier has collected your order. Contact us immediately at hello@subzz.co.za or WhatsApp +27 64 558 2201.

Late deliveries: If your equipment has not arrived within the stated timeframe, contact your retailer or Subzz support and we will investigate with the courier.

2. Inspect on Arrival

Inspect your equipment when it arrives. If anything is damaged, incorrect, or missing:

•       Report within 5 working days with photos to hello@subzz.co.za.
•       Do not use damaged equipment before reporting, this may affect your claim.
•       Damage that occurs during a Subzz-arranged return is covered by us.

3. Returns — End of Term

At the end of your subscription term, you must return the equipment. Subzz sends return instructions 30 days before your term expires, together with your end-of-term options (upgrade, renew, buyout, or return).

Return options — your choice:

•       Retain your original packaging — you will need it for the return.
•       Equipment must be returned on or before the term end date. Late returns may result in additional monthly charges.

4. Returns — Early Cancellation

Each subscription has a minimum commitment period. Cancellations requested before the minimum period has elapsed require settlement of all outstanding months in the commitment period before the cancellation takes effect.

To cancel:

1.     Contact support to initiate cancellation.
2.     Any outstanding months within the minimum commitment period are settled.
3.     Subzz arranges collection of the equipment at no additional cost.

No further charges apply once the commitment period is settled and equipment is returned in acceptable condition.

5. Equipment Condition

Equipment remains the property of the retail partner throughout your subscription.

Acceptable on return:

•       Normal cosmetic wear, scuffs, minor scratches, grip wear consistent with regular use.

Not acceptable:

•       Functional damage, cracked heads, broken shafts, bent hosels, or any damage that affects performance.
•       Missing components, grips, head covers, or other items included at delivery.

Functional damage not covered by a valid Subzz Protect claim will be assessed and charged based on the cost of repair or replacement, at the retailer’s discretion.

6. Subzz Protect Claims

Accidental damage, theft, and loss are covered under Subzz Protect, which is included with every subscription at no additional cost.

Submit claims via the Subzz app: My Account → Submit Claim.

A claim administration fee of 10% of the approved claim value applies. One claim per 12-month subscription cycle.

See the Subzz Protect Policy for full terms.

7. Consumer Rights

Your rights under the Consumer Protection Act 68 of 2008 apply at all times. If equipment arrives defective or not as described, contact us within 5 working days. We will arrange replacement, repair, or a credit as appropriate.

Contact